Pick Up Your E-blanket
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect our Refund Policy. If you have a return or exchange request resulting from a defective item, please reach out to our support for more information on how to proceed.
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order. Additionally, you can track the status of your order from Track Order page on the website.
There’s a good chance that our email has ended up in your SPAM folder. If not then please email us and we will amend this for you right away.
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when: The item you ordered did not arrive within the time promised by the seller. The item you received was not as described. The item you received that was assured to be genuine was fake.
We use industry-standard privacy protection. We don’t sell, lease or otherwise distribute any personal customer information. What’s more, all sensitive personal information is kept securely offline at our privately run data center.
We can only cancel orders that have not yet been processed for delivery. Once your order has a status of "preparing to ship", "shipped" or "shipped", we cannot accept any changes to your order. For order changes, contact support on the contact page.
We currently don’t have any physical stores under our brand name. However, we do have several distributors in Europe.
We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.
You can purchase on our website using a debit or credit card. We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay. You can chose these payment methods at checkout.
We currently only support the following currencies for charging our customers in their local currencies: EUR. If your credit or debit card use another currency, then you will be charged in EUR, depending on the website you are on. Your bank will apply the corresponding conversion rate of the currency you choose.
We currently ship in the France. For shipping outside of these countries, please reach out to our support on the contact page.
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order: France: 7-21 days
The answer to this question is very simple. We offer FREE delivery for all orders.
If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Deliveries in Europe will have to pay custom taxes. Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order. For more information, please refer the to website of the delivery partner handling your delivery.
We do accept returns in respect to the following conditions: The item must have been sold on our online store The item shouldn’t have been used in any way The return or exchange request is made within 30 days of purchase The return is made within 14 days of the return or exchange request You can read more about our Refund Policy here. To ask for a return, please contact our support on the contact page.
Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.